RETURNS & REFUNDS

Overview

We want you to be happy with your purchase. If something isn’t right with your order, we are here to help.

Returns Eligibility

We accept eligible returns within 14 days of the delivery date.

Items That Warrant a Return

• Wrong item sent
  • The wrong year, team, colour, product, or kit was shipped.

• Wrong size sent
  • The size received does not match the size ordered. For example, a customer orders a Large and receives a Medium.
    • This is not the same as the customer selecting the wrong size when placing their order.
• Defective or damaged item
  Examples of defects that may warrant a return include:
  • Significant stitching defects
  • Holes or tears
  • Broken zippers
  • Major printing or nameset defects
  • Significant fabric damage
  • Serious manufacturing flaws
• Minor imperfections or loose threads that do not materially affect the item are not considered defects.

• Incorrect customization
  • Spelling mistakes, incorrect names, numbers, or other customization errors made by Top End Kits may qualify for a return or replacement.
    • If the customer entered the wrong name, number, spelling, or other customization information when placing the order, the item is not eligible for return for that reason.

• Item materially different from the product listing
  • If the item received is materially different from what was advertised or described on the product page, it may qualify for a return or replacement.

• Damaged during delivery
  •  If an item arrives damaged as a result of shipping, please contact us as soon as possible and provide photographs of the item and packaging so we can assess the issue and determine the appropriate resolution.

To Be Eligible for a Return

To qualify for a standard return:

* The item must be unworn and in its original condition.
* The item must be returned with its original packaging and tags where applicable.
* The order number must be provided.
* The return request must be submitted within 14 days of the delivery date.

For defective, damaged, or incorrectly shipped items, packaging or tag requirements may be waived where appropriate.

Pre-Shipping Verification

As part of our order fulfillment process, Top End Kits photographs orders before they are shipped.

These photographs are used as a record of the item, size, customization, and overall appearance of the order at the time it leaves our facility.

If a customer reports that the wrong size, item, or customization was received, we may review the pre-shipping photographs as part of our investigation.

Where our pre-shipping photographs clearly show that the correct item and size were shipped, the order will generally not qualify for a return on the basis that an incorrect item or size was sent.

Customers may be asked to provide clear photographs of the item and its size label when reporting an issue so that we can compare the item received with our pre-shipping records.

Items That Do Not Warrant a Return

The following situations are not eligible for a return or exchange:

* Customer ordered the wrong size.
* Customer did not consult the size chart before ordering.
* Customer changed their mind.
* Customer does not like the fit or appearance of an item that matches the listed specifications.
* Customer entered the wrong name or number for customization.
* Customer entered incorrect customization information.
* Customer ordered the wrong product.
* Customer selected the wrong kit version, such as Fan Version instead of Player Version.
* Minor loose threads.
* Insignificant cosmetic imperfections.
* Normal variations that may occur with replica, retro, fan, or player-version products.
* Items that have been worn, washed, damaged, altered, or otherwise modified by the customer.

Size & Fit Policy

We provide detailed size guides for our products to help you choose the correct size.

Customers are responsible for reviewing the applicable size chart and selecting the appropriate size before placing an order.

Returns or exchanges for sizing reasons will only be accepted if the garment received does not correspond with the measurements provided in our size chart.

If the measurements of the garment received correspond with the measurements provided in our size chart, the item is not eligible for return or exchange due to fit, personal preference, or the customer selecting an unsuitable size.

For the most accurate sizing, we recommend comparing our measurements with a garment you already own before placing your order.

How to Start a Return

To request a return or exchange, please contact us within 14 days of the delivery date and provide:

* Your order number
* A description of the issue
* Clear photographs of the item where applicable

Once your request is received, we’ll review the information and provide the next steps.

Please do not send an item back without receiving return instructions from Top End Kits first.

Return Shipping

If an item is being returned because Top End Kits sent the wrong item, sent the wrong size, or the item has a confirmed manufacturing defect or other issue covered by this policy, Top End Kits may cover the applicable return or replacement shipping costs.

For discretionary returns or other situations approved outside of our standard return policy, return shipping costs may be the responsibility of the customer.

Refunds

Once your return has been received and inspected, we will determine whether it meets the requirements of our return policy.

• Approved refunds will be processed to the original payment method.
• Processing times may vary depending on your bank or payment provider. 
• Where appropriate, we may offer a replacement or exchange instead of a refund.

Customized Orders

Customized or personalized items are generally non-returnable when the customization was entered correctly and the item was produced according to the customer’s request.

If Top End Kits makes an error with the requested customization, such as an incorrect name or number, the item may qualify for a replacement, exchange, or other appropriate resolution.

Important Notes

* Returns must be requested within 14 days of the delivery date.
* Items must not be worn, washed, damaged, or altered by the customer.
* Return shipping costs may apply depending on the reason for the return.
* Customers are responsible for selecting the correct size and product options using the information provided on the product page.
* We recommend contacting us before ordering if you are unsure about sizing or product specifications.

Discretionary Returns

In certain situations where a return falls outside of our standard policy, we may, at our discretion, offer a store credit, exchange, replacement, or alternative resolution.

Each request is reviewed on a case-by-case basis to ensure a fair outcome. Approval of a discretionary return does not create an obligation to approve similar requests in the future.

Need Help?

If you have any questions before ordering, please contact us. We are more than happy to help with sizing or product information.

We always aim to respond within 24 hours.